Treatments and services
Because our treatments are personalized medical and aesthetic services, we cannot refund a service once it has been performed. Results vary from person to person and cannot be guaranteed. If you are not happy with a result, please call us within 7 days of your visit. Tanja will see you for a follow-up, listen to your concerns, and recommend next steps.

Appointments, cancellations, and no-shows
We are a by-appointment clinic and reserve your time just for you. Please give us at least 24 hours notice if you need to cancel or reschedule. Appointments cancelled with less notice, or missed without notice, may be charged a fee of $50 / 50% of the scheduled service. Deposits paid to hold an appointment are applied to your treatment and are non-refundable if the appointment is missed or cancelled late.

Packages and prepaid treatment series
Unused treatments in a prepaid package may be refunded within 30 days of purchase, less the full regular price of any treatments already received / converted to clinic credit. Packages are not transferable and expire 12 months after purchase unless stated otherwise at the time of sale.

Memberships
You may cancel a membership by contacting us at least 30 days before your next billing date. Membership fees already billed are non-refundable. Any minimum commitment period will be explained when you enroll.

Medical weight loss programs
Consultation fees are non-refundable once the consultation has taken place. Prescription medications cannot be returned or refunded once they have been dispensed or shipped, as required by pharmacy regulations. If you need to pause or stop your program, contact us before your next billing or refill date so we can stop future charges.

Skin care products
Unopened, unused products in their original packaging may be returned within 14 days of purchase for a refund to the original payment method / clinic credit. For health and safety reasons, we cannot accept returns of opened or used products. If a product arrives damaged or you have a reaction to it, call us and we will make it right.

Gift cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

How refunds are issued
Approved refunds are returned to the original form of payment, usually within [7 to 10 business days]. Your bank may take additional time to post the credit.

Questions
Call (405) 256-6060 or email tanja@tapmedspa.com. We are at 543 E State Hwy 152, Suite 105, Mustang, OK 73064.